PRIVACY & COOKIES

1.       Introduction

1.1       This privacy policy sets out how FJ&B Ltd collects, uses and is responsible for certain personal information about you. When we do so, we are regulated under the Data Protection Act 2018 (and, until the United Kingdom ceases to be a member of the European Union, the General Data Protection Regulation 2016) (Data Legislation) and we are responsible for that personal information for the purposes of Data Legislation.

1.2        We are committed to ensuring the privacy of our customers and will only use information you have provided to us in the process of making an enquiry with us or placing an order with us for the provision of the services in accordance with this policy.

2.       Personal information we collect and use

2.1       We collect the following personal information when you provide it to us:

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Purpose/Activity

Type of Data

Lawful Basis for Processing

To respond to your enquiry which you have raised by filling in forms on our website or other social media platforms like LinkedIn, Twitter, Facebook or telephone

  • Identify information

  • Contact details

Responding to your enquiry

To register you as a new customer

Performance of a contract with you

  • Identify information

  • Contact details

To process and deliver our services to you including:

(a)    Providing services to you in accordance with your order

(b)    Manage payments, fees and charges

(c)    Collect and recover money owed to us

  • Identify information

  • Contact details

  • Financial information

  • Details of other transactions with us 

  • Marketing and communications

  • Performance of a contract with you

  • Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a)    Notifying you about changes to our terms or privacy policy

(b)    Asking you to leave a review or take a survey

(c)    Asking you to participate in our case studies

  • Identify information

  • Contact details

  • Profile information concerning your order or quotation for a project or responding to your enquiry​ 

  • Marketing and communications

  • ​Performance of a contract with you

  • Necessary to comply with a legal obligation

  • Necessary for our legitimate interests (to keep our records updated and to study and demonstrate how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

  • Identify information

  • Contact details

  • Profile information concerning your order or quotation for a project or responding to your enquiry

  • Details of your usage of our website marketing and communications

  • ​Performance of a contract with you

  • Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

  • Identify information

  • Contact details

  • Technical IT data

  • Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

  • Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising and other content we deliver to you

  • Identify information

  • Contact details

  • Profile information relating to your enquiry 

  • Details of the services we provided to you

  • Marketing and communications

  • Technical IT data

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, case studies, customer relationships and experiences

  • Technical IT data

  • Details of your usage of our website, goods and services 

Necessary for our legitimate interests (to define types of customers for our product solutions and services, to keep our website updated and relevant, to develop our business and to inform our marketing and business development strategy)

2.1.1       We may use your Identity, Contact, Technical IT, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which event, products, services and newsletters may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

2.1.2       Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

2.1.3       This website is not intended for children and we do not knowingly collect data relating to children.

2.1.4       We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

2.2       We also obtain personal information from other sources as follows:

2.2.1       Automated technologies or interactions. As you interact with our website, we may automatically collect certain technical data (for example, internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and version, operating system and platform and other technology on the devices you use to access this website) about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. 

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. Further information can be found at www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. In a small number of cases, some of the functions of our website may not function as a result.

2.2.2       Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

2.2.2.1       Technical IT data from analytics and search information providers such as Google based outside the EU;

2.2.2.2       Identity and contact data from publicly availably sources such as Companies House based inside the EU and social media platforms such as LinkedIn, Twitter and Facebook based outside the EU.

3.       Who we share your personal information with

3.1       We may share you Identity Information and contact details with:

3.1.1       Our third party suppliers of services who may be engaged in the process of providing engineering consultancy to you. This data sharing enables to us to secure the best skilled service provider to supply the services to you.  

3.1.2       Our third party service providers who process data on our behalf, or who facilitate or are outsourced one or more aspects of the operation of the website or business, such as website providers, IT providers, auditing, strategic development or building customer profiles for marketing purposes.

3.2       We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

3.3       We will share personal information with law enforcement or other authorities if required by applicable law.

3.4       We will share personal information with specific third parties in the context of a merger, acquisition or sale of all or a portion of our assets – in such cases, due notifications, as required by law, will be made.

3.5       We will not share your personal information with any other third party.

4.       How long your personal data will be kept

4.1       We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

4.2       We will hold your contact details and transaction history for seven years (or such other period as may be required for legal, insurance or regulatory purposes) after the end of your contract with us, if you are receiving our marketing communications relating to events or services, in which case we will retain your contact details after such period unless and until you opt out of receiving such communications from us.

4.3       To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

5.       Transfer of your information out of the EEA

5.1       To provide the services and marketing communication to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), e.g. with our IT service providers located outside the EEA.

5.2       These transfers are subject to special rules under Data Legislation and whenever we transfer your personal data out of the EEA, we ensure that the transfer complies with that legislation and that all personal information will be secure.

6.       Security

6.1       We are committed to ensuring the security of the information we receive. All personal information is protected by reasonable means and procedures, including being stored on secure servers. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. 

6.2       In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6.3       Where you have used our website for the purposes of contacting us, you are reminded that sending information over the internet is inherently insecure and we cannot guarantee the security of all data sent. It is your responsibility to ensure that you have all reasonable and appropriate security measures in place on your own equipment and that you keep your login details for our website confidential.

7.       Your rights

7.1       Under the Data Legislation, you have a number of important rights free of charge. In summary, those include rights to:

7.1.1       Fair processing of information and transparency over how we use your use personal information;

7.1.2       Access to your personal information and to certain other supplementary information that this privacy policy is already designed to address;

7.1.3       Require us to correct any mistakes in your information which we hold;

7.1.4       Require the erasure of personal information concerning you in certain situations;

7.1.5       Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;

7.1.6       Object at any time to processing of personal information concerning you for direct marketing;

7.1.7       Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;

7.1.8       Object in certain other situations to our continued processing of your personal information;

7.1.9       Otherwise restrict our processing of your personal information in certain circumstances.

7.2       For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the Data Legislation.

7.3       If you would like to exercise any of those rights, please:

7.3.1       Email, call or write to us (contact details are at the bottom of this page);

7.3.2       Let us have enough information to identify you (e.g. full name, company details or purchase order (if relevant));

7.3.3       Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill);

7.3.4       Let us know the information to which your request relates.

7.4       If you would like to unsubscribe from any marketing email communications you can also click on the ‘unsubscribe’ button at the bottom of the marketing email. 

7.5       You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

7.6           We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

8.       How to complain

8.1       We hope that we can resolve any query or concern you raise about our use of your information.

8.2       You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

9.       External websites

9.1       If you follow a link on our website to an external website, we are not responsible for the protection or privacy policy of that external website. You should locate and examine the privacy policy of the external website before proceeding.

10.       Amendments

10.1       We may change this policy from time to time, when we do, we will inform you via email.  

10.2       This privacy policy was published on 15th June 2020 and last updated on 15th June 2020.

11.       How to contact us

11.1       Please contact us if you have any questions about this privacy notice or the information we hold about you.

11.2       If you wish to contact us, please send an email to privacy@fjandb.co.uk, write to : FJ&B Ltd, Paddington Works, 8 Hermitage St, Paddington, London W2 1BE.